Jefferson University Hospitals

Quality & Safety

Since 1825, the physicians, nurses and staff at Thomas Jefferson University Hospitals have made the Safety of our patients and the quality of care we deliver top priorities. We recognize that the care we provide affects every patient and family member who comes through our doors. Our commitment to quality is measured in better patient outcomes and increased patient satisfaction. The result – generations of families turn to Jefferson because they know that we deliver safe, superior and compassionate care, from diagnostics through follow-up care.

At Jefferson, we don't just talk about safety and quality: We set goals and benchmark our results to ensure we are meeting and exceeding national standards. We use a "Balanced Scorecard" approach to continually measure our progress toward our goals. This approach provides accountability at all levels and tracks those metrics that have the greatest impact on our strategic values – quality and safety, service, people, growth and finance and operations.

In our drive to deliver the best quality care, we utilize proven methodologies for quality improvement. Many of our staff have received dedicated training and gained expertise in special techniques to drive improvements in quality and safety.