Your Safety & Security
During your stay at Jefferson, we want you to feel safe and sound. Our security officers continuously patrol the Hospital and campus day and night and conducts periodic safety drills.
Since your personal safety and security are important to us, security officers patrol the Hospital and campus round the clock. If you have any security questions or concerns, you can contact our Security Response Center at 215-955-8888 or 5-8888 (from inside the Hospital).
Maternity and Infant Security
Moms and babies can be assured that Jefferson offers a safe, nurturing atmosphere for their maternity stay. We take the security of our littlest patients very seriously. Both our Labor and Delivery and Maternity Floors are locked units where only designated personnel can gain access using ID swipe cards.
Families, visitors and other personnel can only gain entrance to the units by notifying staff via a bell system. Once identified, the doors are buzzed open and visitors can then proceed to the Nursing Station for further assistance.
Our Safety Department staff conducts periodic practice drills. If a drill takes place during your hospital stay, please don't be alarmed; the staff will explain its purpose to you. Our staff is trained to respond to all emergencies and will direct you if necessary.
Safety: Speak Up
'Speak Up' to help Thomas Jefferson University Hospitals keep you safe. All members of the healthcare team have a role in making health care safe – and that includes you as well. Whenever you are a patient in any hospital or other healthcare setting, you can help make your care safer by following these important patient safety recommendations from The Joint Commission, a healthcare standards-setting and accrediting body.
S: Speak up if you have questions or concerns, and if you don't understand, ask again. It's your body and you have a right to know.
P: Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications by the right healthcare professionals. Don't assume anything.
E: Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
A: Ask a trusted family member or friend to be your advocate.
K: Know what medications you take and why you take them. Medication errors are the most common healthcare mistakes.
U: Use a hospital, clinic, surgery center or other type of healthcare organization that has undergone a rigorous on-site evaluation against established state-of-the-art quality and safety standards, such as those provided by The Joint Commission.
P: Participate in all decisions about your treatment. You are the center of the healthcare team.
Personal Items and Valuables
If you have valuables with you, such as credit cards or jewelry, please give them to your family or friends for safekeeping. If this is not possible, call the Office of Patient and Family Experience at 215-955-7777 or speak with your nurse for help in securing your valuables. Please keep no more than a small amount of money in your room to pay for newspapers and other personal conveniences. Like all hospitals, Thomas Jefferson University Hospitals cannot be responsible for valuables unless they are placed in our safe or given to us for safekeeping.
If you wear dentures, a hearing aid, eyeglasses or contact lenses, please keep them in a storage case labeled with your name. If you need a denture cup, please ask your nurse for one. To prevent damage or loss, do not wrap dentures in tissue and do not put them on your food tray or in your bed. Dentures and glasses must be removed prior to surgery. Jefferson cannot be responsible for personal items not properly labeled or stored.
If you think you may have lost any of your personal belongings, please call the Office of Patient and Family Experience at 215-955-7777 for assistance.
Medications from Home
If you brought any medications with you to the Hospital – even over-the-counter medications, herbs or vitamins – please give them to loved ones or your nurse for safekeeping. It is imperative that you do not take any medications, except those your nurse gives you. If you have any questions about your medicine, please ask your physician or nurse.
If your physician gives you a prescription for medication, the pharmacists in the Jefferson Apothecary in the 11th Street lobby of the Gibbon Building can fill the initial prescription and make arrangements for you to get refills as needed, at Thomas Jefferson University Hospitals or your local pharmacy. You can arrange this by calling the Apothecary in advance, at 215-955-8845.
If you brought your own wheelchair or ambulatory or assistive aids, please label them with your name. Also, for your safety, please do not use other personal medical equipment unless your physician has agreed to its use and the equipment has been inspected for safety.
Personal Electrical Appliances
For your safety, please do not use any electrical appliances other than personal grooming devices. These devices may be used in general patient care rooms (but not in intensive care areas) as long as they do not present a safety hazard (such as a frayed cord), and the nurse manager or attending physician agrees that you may use them. The Hospital is not responsible for those items or for portable CD players, radios, computers or hand-held computer games.