Jefferson University Hospitals

Chinese Health Information Center

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The Chinese Health Information Center (CHIC) serves as the focal point for Jefferson's ongoing initiative to provide health education, outreach and case management to the Chinese population in Philadelphia and surrounding areas. A team of bilingual and trilingual clinicians, social workers and administrators staffs the Center. The staff makes referrals and appointments, provides interpretation, assists with social service needs, registers clients for childbirth classes and more.

The CHIC opened its doors to the public in 1998 with a mission to improve healthcare access and services for the Philadelphia Chinese community. Our Center logo is a Chinese knot with four Chinese characters – Fu (fortune), An (safety), Kang (health), Ning (peace) – which encapsulate the mission of our Center to improve the health of the Chinese community. The Chinese knot signifies the interconnectedness between people, institutions, communities, cities, states, countries and heaven and earth in achieving harmony and blessed life.

Asians compose the largest and fastest growing segment of the immigrant population in the Philadelphia Metropolitan area. The 2000 Census identified more than 150,000 Asians residing in Philadelphia and its nearby suburbs. Many of the new arrivals from China, Taiwan, Hong Kong and the various Southeast Asian countries are poor and came from rural areas. Language and cultural characteristics compound the barriers to health care usually faced by poor urban populations. Serious health problems such as osteoporosis, diabetes, hypertension, heart disease, Hepatitis B and cancer go undiagnosed until they have progressed to costly incapacitating illness or death.

Chinese Health Information Line

Our designated Health Line, 215-955-8282, is answered in both Chinese (Mandarin and Cantonese dialects) and English. The staff on duty provides health information, makes medical appointments and referrals, provides interpretation over the phone and registers clients for childbirth and parenting classes. The Health Line is available weekdays from 8:30 a.m. to 5 p.m.

Interpretation Services

Interpretation services are available for hospitalized patients and community members who use Jefferson services. Interpretation can be done via telephone or in person on an appointment basis. For more information, please call the Health Line at 215-955-8282.

Vaccination for Children

The Jefferson Chinatown Vaccination Program (JCVP) began in January 1997 when Jefferson Hospital collaborated with Chinatown Medical Services (CMS) to provide free childhood immunizations. Under this Program, CMS provides free vaccines for Chinese patients less than 18 years of age. For more information or to schedule an appointment, please contact CMS at 215-627-8000.

Chinese Health Library

The Center maintains a library with health-related Chinese books, journals, brochures and videos that are available for loan to the community. These resources address a variety of healthcare topics. Some health education materials are also available for purchase through the Center.

Social Services

The Center provides patients and community members with health insurance information and referrals to Chinese-speaking case workers in order to get access to medical care. For more information, please call the Health Line at 215-955-8282.

OB/GYN Clinic

The Chinese Obstetrics/Gynecologic Clinic is part of Jefferson OB/GYN Associates located on the second floor of 833 Chestnut Street. The Clinic is staffed by a Chinese-speaking physician and nurses to provide prenatal care and gynecological care. All Chinese-speaking patients delivering at Jefferson University Hospital will receive a complimentary set of prenatal and postpartum educational books and video in Chinese. Childbirth and parenting classes are also available for Chinese parents. For more information, please call the Health Line at 215-955-8282.

Education & Outreach

While many of our services are rendered within the premises of Jefferson, we are keenly aware of the importance of conducting outreach. Our bilingual education and outreach nurse pays regular visits to Chinese restaurants, factories, churches and other community organizations. Bilingual educational materials are made available and follow-up appointments are often scheduled.

The outreach effort not only helps to promote health awareness among the Chinese-speaking population it also lays the groundwork for subsequent health screenings. The Center administers the following screenings to the Chinese community:

  • General health screenings for hypertension, diabetes and cardiovascular disease to 1,000 people
  • Hepatitis B screening to 500 people
  • Mammograms to 500 women 40 years and older
  • Osteoporosis screening to 750 women 40 years and older

Location & Hours

The Chinese Health Information Center is located at:

Gibbon Building
Suite 1830
111 South 11th Street
Philadelphia, PA 19107

Hours: Monday through Friday, 8:30 a.m. to 5 p.m.
Phone: 215-955-8282
Fax: 215-955-9673