Scheduled Video Visits
Web Browsers: Please use Internet Explorer, Safari or Firefox.
Step 1: Activate Account from invite received through email or code at office check-out.
Step 2: Log in to MyChart (if account is active).
Step 3: Select "Upcoming Appts" from the "Visits" dropdown menu.
Step 4: Select time/date of Visit.
Step 5: Click "Begin Video Visit" button.
Step 6: Complete downloads of the Extension and Plug-in.
Step 7: Complete the hardware test.
Step 8: Your visit will now begin, please make sure your speaker volume is adjusted and that you have not muted your connection.
Step 1: Search App Store or Google Play Store for MyChart. Do not allow GPS configuration and choose "Jefferson Health Network" for Platform.
Step 2: Login and make sure Wi-Fi is connected.
Step 3: Click on Appointment Calendar, you can start your visit up to 15-30 minutes ahead of time.
Step 4: Click the green camera icon.
Step 5: Click "Begin Visit"
Step 6: Please wait while the provider connects. If the app shuts down, please check your internet connection and reopen the MyChart app to reconnect.