Jefferson University Hospitals

Frequently Asked Questions

Additional Questions? Please email us at

We have a new JeffConnect® app. Many patients' apps will automatically upgrade. Android users, and some iOS users, will need to delete and replace their app.

  1. Delete the current app on your device.
  2. Go to the app store for your device (Google Play Store or Apple App Store) and search "JeffConnect", or click one of the following for a direct link to the app:
    Download Jeffconnect on the Apple App Store Download Jeffconnect on the Google Play Store
  3. Download and install the new JeffConnect® app.
  4. Open the app and create an account within the new app.

Telehealth is a way to have a visit with a healthcare provider without having to go to an office, clinic, or hospital. As a patient, you can be seen by a provider through a video conference, using a smartphone, tablet, or on your computer with a webcam.

Patients see a doctor online for a range of issues, from minor illnesses and injuries, symptoms from a chronic condition, and even general health and wellness concerns. Telehealth allows for reliable and convenient doctor visits at any time with trained and certified physicians.

Here are a few reasons people tell us they go online to see a doctor:

  • I feel like I should probably see a doctor, but can’t fit it into my over-booked schedule.
  • It’s difficult for me to get a doctor’s appointment.
  • I’m not sure if I should go to the ER or not.
  • My doctor’s office is closed and I don’t want to go to a hospital.
  • I just moved and don’t know any doctors in my area.
  • I just want a second opinion.
  • I’m between jobs and have no coverage.
  • I have a question about a loved-one’s health and would like some advice.

And here are some of the most common conditions that can be diagnosed and treated online:

  • Cough, cold, flu, bronchitis
  • Sinus, ear, and upper respiratory infections
  • Sore throat
  • Urinary tract infection
  • Stomach ache, vomiting, diarrhea
  • Fever
  • Pink eye/conjunctivitis
  • Sprains and strains
  • Respiratory Infection
  • Headache
  • Skin conditions, rash
  • Seasonal allergies
  • Improved Access: You can see a provider, when and where you need health care.
  • Cost Efficiencies: Reduce travel time/expense and time away from work.

JeffConnect® is Jefferson's telehealth service. It’s a simple, affordable service that lets you see a Jefferson healthcare provider physician whenever, wherever you want, either online or by mobile app. All of our doctors are board-certified and licensed and the service is as secure as an in-office visit. Your visit is scheduled for 10 minutes—the amount of time needed to handle most medical issues. Of course you can add more time should you need to. Once you’re connected, your doctor can review medical information you share with them, answer your questions, and at their discretion, diagnose, treat and even prescribe medication. If you receive a prescription, your provider will send it straight to your pharmacy.

Yes, JeffConnect® is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a provider online.

All the providers you see through JeffConnect are affiliated with Jefferson. The Jefferson Emergency Physicians are board-certified and are licensed to practice medicine in multiple states. You will only be given the option to see physicians who are licensed in the state you indicate you are in at the time of the visit.

Scheduled Video Visits are with your own Jefferson provider and On-Demand Video Visits are with a Jefferson emergency physician.

Your provider will discuss the option to have a video visit with you prior to scheduling one. If you are interested in having a video visit, please ask your provider.

Some insurance will cover telehealth visits. The fee for On-Demand Video Visits with an emergency physician is $49, which is paid up-front by credit card. This fee is often less than the copay for an Urgent Care or Emergency Room visit. Jefferson employees with Jefferson health benefits should go to the HR website to view telehealth co-pay information.

The fee for On-Demand Video Visits with an emergency physician is $49, which is often cheaper than the copay for an Urgent Care or Emergency Room visit. The fee for scheduled visits will vary by insurance.

Yes, if medically appropriate, and allowed in your state. Prescription writing is at the doctor’s discretion. A consultation is not a guarantee of prescription.

Physicians can only prescribe certain medications online. When treating patients online, our physicians will not prescribe:

  • Controlled substances (narcotics, anxiety medications, ADHD medications)
  • Muscle relaxants
  • Medications for erectile dysfunction
  • Any additional state specific controlled medications (additional pain medications, pseudoephedrine)

Our physicians are able to provide simple forms like sick slips or back to work/school documents as clinically appropriate. We are not able to provide more substantial documents like FMLA forms, disability forms or handicap/DMV documents, as these documents require in-person evaluations.

Yes, if medically appropriate. The doctor will decide based on what he or she learns during your consultation if a diagnosis is possible, or if you need further examination (e.g. tests, a physical exam, another specialty visit) just like an in-office visit.

If you need lab tests or other screening done, you will need to come to Jefferson.

JeffConnect can be accessed from, or you may download the free mobile app from your device’s mobile app store by searching for JeffConnect®.

You will need to enroll and use your own account to enroll dependents under the age of 18. Dependents who are 18 years of age and older should create their own accounts. After enrolling and logging in, there is a drop-down list to select the proper account. Select which dependent needs the visit and click continue.

Yes, enrollment is required before using the service. You can enroll here. Enrollment takes only a few minutes and it is recommended you enroll before treatment is needed.

As long as your device has a web camera and video capability, you may use a computer, tablet or smart phone. A mobile app is available for patients using iOS (iPhone, iPad or iPod Touch) or Android mobile platforms. If you are using a mobile device, it is recommended that you connect through Wi-Fi.

These visits are only scheduled with your current provider so you would not need a referral.

Family members will be contacted by a Jefferson telehealth coordinator to invite them to join Virtual Rounds. They will be sent an email invitation to join the rounds. See more here.