Components of Care

Complete Benefit and Financial Services

Patient Financial Advocacy

We help to identify relevant assistance programs. We will assist the patient in obtaining manufacturer co-pay assistance cards and provide full coordination with the manufacturer patient support programs.

Comprehensive Clinical Support

Patient Education

Our pharmacists educate patients on the essential aspects of their specialty pharmacy therapy. They review the therapy, potential side effects and side effect management tools. The pharmacist encourages the patient to contact us with any issues with their therapy on a 24 hour-a-day basis.

Drug Therapy Assessment

Our pharmacists perform full medication reviews for each new prescription, screening for potential interactions, duplicate therapies, or allergies. If any concerns are identified, the pharmacist will discuss options with the physician and patient.

Adherence

Our representatives proactively call patients to ensure timely prescription refills and to identify issues which might impact their therapy. Pharmacists are available to address any questions or issues and to encourage continued adherence. Any concerns will be discussed with the physician’s team.

Side Effect Management

Our clinical team identifies potential side effects of therapy and advises the patient on ways to prevent issues. If a side effect does occur, a pharmacist will advise the physician and discuss potential options.

Convenient Delivery and Accessibility

Personalized Delivery

Our staff provides free delivery to accommodate each patient’s preference. Delivery can be made to the physician’s office or to the patient’s home or workplace, as requested.

Accessibility

• Our regular hours of operation are Monday through Friday from 8:00 AM to 5:00 PM.
• A pharmacist is available 24 hours-a-day, 7 days-a-week to discuss any patient or physician questions or concerns.