Jefferson University Hospitals

About Jefferson Specialty Pharmacy

The goal of Jefferson Specialty Pharmacy is to provide customized care and improved access to specialty medications resulting in healthier outcomes. Our pharmacists and specialty pharmacy representatives will work with your prescriber to develop an individualized treatment plan. You will be involved in your own health care and will be fully integrated in the decision making process. We guarantee that each step in the specialty process will be communicated and explained to all parties.

Patient Management Program

At Jefferson Specialty Pharmacy, we are aware that the use of specialty medications can be multifaceted and require more monitoring than the use of typical pharmaceuticals. In order to assure that you have the best experience possible we have developed a “Patient Management Program.”

This program provides our staff an effective way to appropriately monitor and manage your medications. Our tools and infrastructure allow us to relay information about your medications, treatment plans and outcomes to all parties involved. Our interactions are communicated to the provider, the payor, and other members of your healthcare team, as needed, to achieve the best possible outcome. This program enables us to provide unparalleled, personalized care.

You are automatically enrolled in this program and can opt out by informing any member of our staff. Your choice to opt of our program is documented in our patient management system.

Our Specialty Team & Services


Pharmacists work with you and your provider to perform an initial assessment of your needs to create a treatment plan to keep your therapy on target. They act as a liaison between your insurance and your provider by obtaining any prior authorizations that are required by your insurance, including:

  • Obtaining a complete medical history
  • Reviewing allergies
  • Performing medication reconciliation (including over-the-counter medication)
  • Counseling on medication administration and usage when filling your prescription; and,
  • Distributing manufacturer information regarding your medication, diagnosis and common treatment options.

Our pharmacists are specially trained on the medication you are taking, and they are here to answer your questions about your plan of care. Please call 215-955-8154, if you have any questions regarding your treatment. A licensed pharmacist is available 24 hours a day, 7 days a week, for any urgent needs relating to your medication. In the case of an emergency, call 911.

On an ongoing basis, pharmacists monitor the safety and effectiveness of your treatment. They also supervise and check the preparation of your medication.

Specialty Pharmacy Representatives

Specialty Pharmacy Representatives (SPRs) manage refill scheduling throughout the course of therapy. Each month, you will receive a call before your next refill is due. This is to ensure that there are no lapses in therapy. SPRs also research financial assistance for high copays for both Medicare and commercially insured patients. Financial assistance applications are completed and submitted on your behalf and tracked until approved. Additionally, SPRs also fill your medications under pharmacist supervision.

Delivery Technicians

Delivery technicians deliver the prescribed specialty medication to your home, workplace or other mutually agreed upon destination. Additional on-campus personnel will be able to bring any medication to on-campus locations when requested

Billing Specialists

Our billing specialists work with insurers on your behalf to receive payment for services. They are also a resource for payment plans, if needed. The contact number for any billing-related inquiries is 1-484-580-1664, M-F 8 a.m. to 4:30 p.m. All other questions and concerns aside from billing should go to 1-844-469-7542.