Jefferson University Hospitals

No-Show Policy

In order to provide the best possible care to you and your family, in a timely and consistent manner, the Jefferson Department of Family and Community Medicine (DFCM) enforces a No-Show Policy for patients who miss their scheduled appointments.

To be considered a no-show, you must have missed your appointment, without cancelling in advance, or arrived more than 15 minutes after your scheduled appointment time.

If you miss a total of four scheduled appointments within a given year, you may be formally dismissed from your doctor’s office. After each no-show, you will receive warning letters from the office, which will be filed in your patient record. A 30-day grace period after dismissal is allowed to address any immediate concerns, such as filling necessary medications.

You may reapply for services after a full year has passed since your dismissal. However, Jefferson DFCM reserves the right to grant or deny all requests for future care.

This No-Show Policy applies to all appointments scheduled with family practitioners at DFCM locations and covers services such as sports medicine, geriatrics, and behavioral health.

In the case of a declared weather emergency, missed appointments will not be counted as no-shows. Urgent circumstances may also be taken into consideration, so always discuss these with your doctor’s office when necessary.

To help ensure quality and continuity in managing your health and the health of the community, always remember to arrive to your scheduled appointments on time, or cancel as soon as you know you have to. You will receive reminders for all your scheduled appointments either over the phone, via text, or through your MyJeffersonHealth patient portal.

To read the full DFCM No-Show Policy, click HERE.