Jefferson University Hospitals

Preparing for Your Visit

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child at doctor's office

Imagine going to a doctor's office where the staff has an awareness and sensitivity to you, your child, or loved one.  At Jefferson Health, we are aiming to create an environment and integrated health care team that fosters mutual understanding and wellness. Below are some helpful tips:

Before You Arrive

  • Please remember to bring your identification, insurance card, and method of payment, if appropriate.
  • Please make a list of health concerns or things to discuss with the doctor in advance so that you can be sure you have all of your questions answered without forgetting any.
  • Bring a list of your medications and any allergies that you have at every visit so the doctor can be sure to have the most up-to-date information on what you are taking and should not be taking. Don't forget to add in non-prescription medications. It's ok to bring your medication bottles or take a picture of them if that's easier.
  • If you are a caretaker or parent, please bring any guardianship or Power of Attorney (POA) papers that you have. Never forget to also consult the actual patient, even if you are their guardian.  
  • Please try to plan how you will reach your healthcare visit in advance and allow time for public transportation or traffic so that you arrive without the stress of running late.
  • Bring something to write on during the visit to remember what has been said during the appointment.
  • While You Are Waiting

  • Some individuals benefit from noise reduction headphones in order to navigate across loud lobbies. If you do not have them, we can provide them to you if you ask when we schedule your visit. We also have several types of fidget items, if that helps reduce your anxiety when you are waiting for the doctor.
  • Sometimes our staff runs behind schedule. This is because they are striving to provide the best care to all of the patients. When unexpected health questions or situations arise, this can take more time than arranged for in advance. Please prepare for this by bringing a book or a quiet device with headphones so that you do not get too bored. One day, it may be you who needs extra time.
  • If the visit is for your loved one, please make sure they have the opportunity to convey their concerns to the doctor themselves. If the visit is for yourself or you are particularly stressed, consider bringing a loved one with you who can help lessen the stress and also help you remember the doctor's comments and advice. 
  • Checking Out

When you check out, don't forget to make a note of  the date and time of your next visit. Make sure you have the contact information for the doctor's office in case you need it between visits.