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TV and Telephone Service

The Jefferson-GetWellNetwork: Interactive TV

Your TV set should be operational when you arrive in your room. Use the white pillow speaker attached to the wall behind your bed to power it on. If you have a smaller TV (in the Rehabilitation Unit, for example), just press the on/off switch on the set. There is a flat rate of $4 per day for TV service. This rate of $4 per day plus applicable taxes will be charged to your home telephone bill. The charges will be processed by United Telemanagement Inc. (UTC), an outside vendor contracted by Thomas Jefferson University Hospitals. These charges will not appear on your hospital bill.

More than 70 broadcast channels, such as ABC, NBC, CBS and FOX, and cable channels are available as well as patient education channels and FM radio programming.

If you experience any problems with your TV set, please call the TV service line at 215-955-8519.

In addition to standard television programing, we are also pleased to provide access to all types of interaction and entertainment that will make your time more enjoyable.

The Jefferson-GetWellNetwork is an interactive patient care experience delivered right to your TV. With it, you can:

  • Watch on-demand movies
  • Learn more about your condition
  • Communicate with Hospital staff
  • Access important Hospital information
  • Fill out patient surveys
  • E-mail family and friends
  • Surf the Internet
  • Pay your bills online
  • Play web games

The Jefferson-GetWellNetwork is provided at no additional cost other than the daily rate for TV service. However, each on-demand movie costs $5 for 24-hour viewing.

We urge you take advantage of some or all of the features we have to offer. All of us at Jefferson wish you a speedy recovery.

If you have any questions, be sure to read our guide to getting started with the Jefferson-GetWellNetwork as well as our list of frequently asked questions.

To Access the Jefferson-GetWellNetwork:

  • With your TV on, press the green MENU button to access the GetWellNetwork.
  • Use the edges of the SELECT button to scroll up, down, right and left.
  • Press down on the middle of the SELECT button to make your selection.

You can use either your remote control or wireless keyboard to navigate around the system. Use the keyboard for actions that require typing. If you need assistance with the Jefferson-GetWellNetwork, contact our 24-hour help desk team, at 1-888-GWN-DESK (1-888-496-3375).

Telephone Service

Telephones are available in each patient room (except the Intensive Care Units). These telephones have a volume-control button, a keypad with enlarged lighted numerals and a red light that flashes when the phone is ringing.

All calls made within the 215, 610, 609 and 856 area codes can be made by simply dialing "9" to get an outside line and then the area code and telephone number. All other calls made outside of these area codes must be reversed, billed to your home telephone number or billed to a calling card. All calls within the Hospital can be made by dialing "5" plus the last four digits of the telephone number. (For example, to call the Office of Patient and Family Experience, dial 5-7777.)

There is a flat rate of $4 per day for telephone service. This rate of $4 per day, plus applicable taxes, will be charged to your home telephone bill. The charges will be processed by United Telemanagement Corporation Inc. (UTC), an outside vendor contracted by Thomas Jefferson University Hospitals. These charges will not appear on your hospital bill.

Fees In consideration of patients who may have extended stays in the Hospital, TV and telephone charges will be applied only up to a maximum of 10 days. After the 10th consecutive day of admission, there will be no charges for these services. Please see the tent card in your room for additional information about your TV and telephone.

If you have any questions about your TV or telephone services, please call the Office of Patient and Family Experience at 215-955-7777 or 5-7777 within the Hospital.