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Paying Your Bill

Your final hospital bill will be sent to you after you are discharged. Pennsylvania state law requires us to send you a statement of charges incurred during your hospital stay, regardless of whether or not you owe a balance. The hospital bill represents charges for your room and any ancillary charges. Room charges include general nursing care, house staff physician visits, meals and housekeeping. Ancillary charges include lab tests, X-rays, medications, operating and recovery room services and other special supplies.

If you have questions about your insurance company's specific coverage, please contact your carrier directly. If your coverage is through your employer's group policy, please contact your employer. In all cases, you — not your insurer — are ultimately responsible for paying for the hospital and medical services you receive.

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Professional Fees

Your bill from Thomas Jefferson University Hospitals will not include professional fees for your primary physician, surgeon and/or other hospital-based physicians; you will receive separate bills from those physicians. For example, you may receive a bill from anesthesia, pathology and radiology in addition to the bill from your surgeon. In most cases, the bill from hospital-based physicians will originate from the group—for example, the Radiology Group.

Please note: You must pay each of these bills directly to the physician or agency indicated on the bill. Please call the number listed on each bill if you have questions or need further information.

If you have any questions related to the charges shown on your Thomas Jefferson University Hospitals statement, if you would like to discuss payment options or if you believe the Hospital owes you a refund, please e-mail customer.service@jeffersonhospital.org or call 215-955-1042. Representatives are available to help you Monday through Friday, from 8 a.m. to 5 p.m.