Jefferson University Hospitals

JeffConnect®

You can connect to JeffConnect® services either through your smartphone, tablet or computer. Follow directions below to connect to all services EXCEPT for Virtual Rounds or Scheduled Video Visits.

Jump to directions for your computer, iOS device, or Android device.

Computer

Step 1: Click the "Start Visit" button.

Screenshot of the start visit button

Step 2: Choose your account by name and date of birth.

Screenshot of patient page

Step 3: Enter the patient's height and weight. 

Screenshot of patient information page

Step 4: Choose your location.

Screenshot of location field

Step 5: Complete the video test.

Screenshot of video test page

Step 6: Select "First Available" for provider.

Screenshot of provider selection page

Step 7: Choose your contact number.

Screenshot of contact number page

Step 8 (Optional): Invite family member to join.

Screenshot of optional family member invite page

Step 9: Choose a reason for your visit.

Screenshot of reason for visit page

Step 10: Upload an image of your condition.

Screenshot of upload photo page

Step 11: Add medication, allergies and social history.

Screenshot of patient medication, allergies and social history page

Step 12: Choose preferred pharmacy.

Screenshot of pharmacy page

Step 13: Confirm payment and billing.

Screenshot of payment page

Step 14: Consent to treatment by accepting the terms & conditions.

Screenshot of consent page

Step 15: Confirm your information and click the "Start Visit" button.

Screenshot of confirmation page

iPhones, iPads (iOS devices)

Step 1: Download Jeffconnect® in the App Store and log-in or register your account.

Screenshot of iOS log-in screen

Step 2: Click the "Request a Visit" button.

Request a Visit button

Step 3: Choose the patient (yourself or a dependent).

Screenshot of patient screen

Step 4: Enter height & weight, choose the state in which the patient is in and select "First Available" in provider field.

Screenshot of patient information

Step 5: Add allergies, medications and conditions. Swipe to answer social history.

Screenshot of more patient information

Step 6: Find and select a pharmacy.

Screenshot of pharmacy selection

Step 7: Confirm payment and billing information.

Screenshot of payment and billing page

Step 8: Select checkbox to agree to terms & conditions. Click "Start Visit" button.

Screenshot of confirmation page

Android

Step 1: After downloading the app in the Google Play Store, open the app and sign-in.

Screenshot of Android login screen

Step 2: Click the "Request a Visit" button.

Screenshot of android request a visit screen

Step 3: Enter patient height & weight.

Screenshot of android patient information screen

Step 4: Enter patient state, select "First Available" for provider and enter phone number.

Second screenshot of android patient information screen

Step 5: Enter the patient's allergies, medications, conditions and social history.

Screenshot of android patient history screen

Step 6: Enter preferred pharmacy.

Screenshot of android pharmacy screen

Step 7:  Enter payment and billing information.

Screenshot of android payment screen

Step 8: Review all your information.

Screenshot of android review screen

Step 9: Select checkbox to agree to terms & conditions. Click "Start Visit" button.

Screenshot of android confirmation screen