Jefferson University Hospitals

Preparing for Your Visit

Upon arriving for your visit with our Neurology team, please take the New Patient Packet with you.

If your appointment is at the Gibbon Building, please print and fill out the New Patient Packet for Epilepsy and EEG at Gibbon.

If your appointment is at Walnut Street, please print and fill out the New Patient Packet for Epilepsy and EEG at Walnut.

Appointments

Thank you for selecting our practice. It is a privilege to serve you. We look forward to a long relationship in managing your healthcare needs.

Office hours are by appointment only and can be made by calling 215-955-1222. If you need to cancel an appointment, please call at least 24 hours in advance. This will allow us to offer the appointment time to another patient. If you are substantially late, it may be necessary to reschedule your appointment.

Payment, including managed care copays for all office visits, is due at the time of service.

Thomas Jefferson University Hospital is a teaching hospital, and your appointment may be scheduled with a fellow and a staff physician. A fellow is a fully trained neurologist and licensed physician gaining additional experience in a specialized field, such as neurology and epilepsy. If you have any questions about this arrangement, feel free to discuss them with any of our office staff.

New Patients

To schedule a new patient appointment, call 1-800-JEFF-NOW. Upon making an appointment you will be required to schedule an electroencephalogram (EEG), obtain your medical records and complete a packet of information to bring with you at the time of your visit. Also, you will be obligated to obtain a referral if your insurance company requires you to do so. At the time of your visit, please bring to the office your EEG results, medical records, new patient information, insurance card and your referral if required. You should also be prepared to pay a copay at this time if your insurance calls for it.

Emergencies

One of our physicians is on call when the office is closed. If you have any urgent medical problems, call the office immediately at 215-955-1222.

Billing and Insurance

The Jefferson Comprehensive Epilepsy Center participates with many insurance plans. Please check with our staff if you have any questions about your insurance. Please notify us if your insurance has changed since your last visit.

Requests

Prescription Refills

Due to insurance companies requiring prior authorization to refill certain medications, prescription refill requests must be called into our office at least three working days prior to running out of medication. Without three working days notice, we cannot guarantee that your medication will be ready for you before your current medication runs out.

Please call 215-955-1222. Pharmacies will be notified in one to three days. The following information will be requested:

  • Your first and last name (spell your last name)
  • Your date of birth
  • Your phone number with area code
  • The name of the physician you see in this office
  • Your medication name and dose
  • Your pharmacy name and phone number with the area code

Medical Records

Your medical records are confidential and will not be copied without written consent from you. If you need a copy of your records, please contact our staff for assistance.

Forms

We receive many requests for the completion of forms and letters for school, work or to insurance companies. Please give us as much advance notice as possible for these requests. We are unable to fulfill these requests on a same day basis and ask for your patience due to the large volume of requests we receive.

Please call 215-955-1222.

Effective Monday, February 24, 2003, there will be a charge of $10 for the completion of all forms related to your care in the Jefferson Comprehensive Epilepsy Center. Payment (cash or check) is required in advance of the form being completed and released from this office.

Admission

The Epilepsy Monitoring Unit Coordinator will give you instructions about your admission date and time. Contact the Coordinator the day before you are scheduled to be admitted to confirm. Please remember that all admissions dates are tentative. We will do our best to admit you to the Hospital on the day planned, but on rare occasion, an admission could be delayed because of emergencies.

  • The Admissions Office is located in Room 1980 on the first floor of the Hospital in the Gibbon Building, 10th Street side.
  • If you have an Advance Directive or Living Will, please bring a copy for your chart.
  • Talk with your doctor about medications to be taken prior to admission, or any prior study results that should be brought in from home.
  • Please be patient. There may be a delay in the room being ready. Bring items to occupy your time.
  • You may be directed to the EEG Lab to have your leads placed while your room is being prepared.

Your Stay

The average time in the Hospital is five to seven days, unless your doctor specifically told you otherwise. Here's what is available to you during your stay:

  • There are eight private patient rooms with continuous video and EEG recording. You will be asked to sign a consent for this.
  • An attending and resident doctors will make rounds daily. The staff works as a team, and all of the Epilepsy Center physicians work as a larger team. One of the Epilepsy Center attending physicians will be on duty that week to see you in the Hospital. You may not see your personal doctor. However, your personal doctor will receive all information from the hospitalization and will remain in charge of your care once you leave.
  • Each room will have ceiling lights on during the day (9 a.m. to 9 p.m.) and infrared lights at night to allow camera recording at all times.
  • Press the Call button when moving from chair to bed to allow staff to change camera position.
  • Bring activities to keep yourself busy while you are here. Cell phones, CD/DVD players, games, books, magazines, puzzles and crafts are suggested.
  • We offer free Wi-fi access for your laptop computers.
  • Do not hold electronic devices in your hands or lap while plugged in as it interferes with the EEG recording. These devices may only be used while unplugged.
  • We offer a Recreation Room to interact with other patients and visitors while being monitored. We have a large table, TV, DVD/VCR player, various games, books, magazines and movies.
  • Basic cable and TV are available for a daily charge that will be billed to your home phone.
  • Long distance phone calls are billed to your home phone or calling card.
  • You can bring in your favorite snacks and nonalcoholic drinks.
  • We are a nonsmoking Hospital. Please do not bring your cigarettes. Nicotine patches can be ordered by your doctor. Nicotine gum cannot be used because chewing interferes with the EEG recordings.
  • An unfamiliar bed and hospital noises can cause sleeping problems while in the Hospital. Consider wearing ear plugs or listening to soft music on tapes or CDs with earphones to decrease unwanted sounds.

What to Bring

Medication

  • Bring your medications in original medicine containers to ensure correct medications and dosages are given. Some medications are unavailable at our Hospital – such as birth control pills, research medications, etc. We will need your prescription bottle for pharmacy approval to use your own medication if it cannot be substituted. We will administer your medication during your Hospital stay. Medications that you bring into the Hospital need to be sent back home or locked in the pharmacy for safety reasons.
  • Medications will be adjusted by your doctor while you are here.

Clothing

  • Comfortable clothing is recommended. Button-down shirts or tops with a zipper or wide neck allow clothes to be changed easily over your EEG wires.
  • Five to seven days' supply of clothing is suggested.
  • Hospital gowns are available if needed.
  • Sandals or flip-flops can be used for the shower.

Hygiene

  • Bring all personal grooming and other comfort items along with you.
  • Your ability to take a shower will be evaluated on an individual basis. Time is limited to 10 minutes off the monitoring system.
  • Washing up at the sink is an option and allows for uninterrupted monitoring. Note: You cannot wash your hair until leads are removed for testing, or sometimes until discharge.
  • You are not on video while you are in the bathroom. Staff members or family members must remain present with the door slightly opened for safety reasons whenever you are in the bathroom.  

Safety, Activity & Testing

Safety

  • Your safety is very important to us at Jefferson.
  • Safety pads are provided on all siderails. Two top siderails are used during the day and three siderails are used at night.
  • Staff or a family member must be present when you use the bathroom. Bathroom door must remain slightly open for safety reasons.
  • Restraint and nonrestraint safety devices are available.
  • Slipper socks with nonskid soles are used to prevent falls.
  • Depending on what type of seizure you have, you may be requested to wear a safety vest or "hugger."
  • The bed alarm will be turned on to ensure your safety at night time.

Activity

  • Our Unit has two portable exercise bikes that may be used while sitting in a chair.
  • You may walk unmonitored with family or staff in the hallway for no longer than 10 minutes every 8 hours.
  • To ensure your safety, walks are on the 9th floor only. No stairs or elevators can be used.

Seizure Event Testing

  • Each patient room has a seizure event button for you, your family or a staff member to press whenever you have any seizure symptoms.
  • A memory test "code word" will be given to you at the start of your event, and you will be asked to recall the word at the end of your event.
  • Motor and verbal commands will be asked of you during your events.
  • The monitor can analyze and alarm for electrical changes. Sometimes it can alarm in error, but a staff member will still check on you and make sure all is well.