Jefferson University Hospitals

Frequently Asked Questions

How do I know where my course is being held?

You will receive an e-mail confirmation specifying the course title, time, date and location. This information is also available on our website. Please register with an active e-mail address that you utilize frequently.

What do I need to bring to the course?

It depends on the course you registered for. The e-mail confirmation will list what you are required to bring. You will also be able to find this information under AHA courses.

Where can I purchase my required textbook for American Heart Association courses?

All textbooks are available at the Jefferson Bookstore at 1009 Chestnut Street, Philadelphia, PA 19107. They may also be purchased via the internet at www.jefferson.edu/bookstore.

What method of payments do you accept?

For non-Jefferson Hospital employees and residents we require credit card payment in advance of the program. Credit card payments are processed through PayPal. Thomas Jefferson University Hospitals employees and resident staff can register using their campus key and password.

How will I be notified if the class is canceled due to inclement weather?

All AHA training programs are canceled if the Philadelphia Public School system closes for the day. You can listen to KYW 1060 news radio or check its website at www.kyw.com on the day of the course to determine if your class is canceled.

I lost my American Heart Association course completion card. How can I get a new one?

Easy, just call our training center’s main number at 215-955-7534, select prompt 1 and provide your name and the date you took the course. There is a $10 replacement card fee that must be pre-paid via credit card, check or money order. This can also be e-mailed to denise.bolden@jefferson.edu.

What if I need to cancel my enrollment in a course?

Cancellations have to be made 48 hours before the course start time. If you do not cancel 48 hours before the course start time, you are ineligible for a refund if payment was made. All cancellations should be made by phone at 215-955-7534 and select prompt 1 or via e-mail to denise.bolden@jefferson.edu.

What if I am a Hospital employee and cannot attend the class?

The same cancellation procedure applies. If you do not show up for a course, your department will receive an interdepartmental bill for the full amount. Also, if you show up without the proper materials and are not admitted into the course, your department will be billed accordingly. If you are a payer and are not admitted into the course, there is not a refund and you will have to pay for another course at a later time.

If I am a Hospital employee, do I have to pay for the Instructor course offerings?

Yes. The fee for Instructor courses needs to be paid in full prior to the course date. 

I am an employee and unable to register for a course using my campus key? (This question applies only to Hospital/med students.)

Please call Information Systems at 215-955-7975.

What if I need to register for a course that is listed online as Full?

Participants cannot be squeezed into a course if it is full. You will need to register for the next available course. We do not keep a list of cancellations therefore you will need to register for the next available class.

Is there a grace period for expired cards?

No. Your completion card will expire on the last day of that month. If you have not signed up for a renewal course before the expiration date you will need to take an initial course. If you are a hospital employee you will have to complete a renewal course before the 24th of each month to avoid suspension.

I am an employee of TJUH, do I need to pay for BLS/ACLS/ PALS?

Employees of the Department of Nursing (Center City Campus) may register at no charge by using the Promo Code: TJUH-Nursing and using their campuskey@jefferson.edu as their email address. (MHD employees use: TJUH-MHD; Residents use: TJURES)

How do I know where my course is being held?

The date, time and location of the courses are listed on the registration page. You will also receive a confirmation e-mail with this information. Please register with an active email address that you utilize frequently.

What do I need to bring to the course?

It depends on the course. The e-mail confirmation will list what you are required to bring. You will also be able to find this information under AHA courses.

Where can I purchase my required textbook for American Heart Association and other courses?

You may purchase a textbook directly from the Education Center during the registration process and choose to pick it up at the Education Center or have it shipped to you. If you do not purchase a book during registration and your needs change, books are available both at the Education Center and the Jefferson bookstore at 1009 Chestnut Street. Hospital employees may borrow a book from the Scott Library 2nd Floor Circulation Desk.

Specific information regarding books for Paramedic and EMT course is found on the registration website.

What method of payments do you accept?

Payment is accepted by credit card (Visa/MC/AMEX only) for online registration. Payments via cash or check are accepted at the Education Center.

How will I be notified if the class is canceled due to inclement weather?

The Education Center will be closed and courses cancelled if the Philadelphia School District cancelled classes. You can listen to KYW 1060 news radio or check its website at www.kyw.com on the day of the course to determine if your class is cancelled.  If this occurs you will receive an email with instructions on rescheduling.

I lost my American Heart Association course completion card. How can I get a new one?

Easy, just call our training center’s main number at 215-955-7534 and choose the prompt for replacement cards. Please have your course completion date available to expedite your request. There is a $10 replacement card fee that must be pre-paid via credit card, check or money order.

What if I need to cancel my enrollment in a course?

Cancellations have to be made 48 hours before the course start time. If you do not cancel 48 hours before the course start time, you are ineligible for a refund if payment was made. All cancellations should be made via e-mail to denise.bolden@jefferson.edu.

What if I am a Hospital employee and cannot attend the class?

The same cancellation procedure applies. If you do not show up for a course, your department will receive an interdepartmental bill for the full amount. Also, if you show up without the proper materials and are not admitted into the course, your department will be billed accordingly. If you are a payer and are not admitted into the course, there is not a refund and you will have to pay for another course at a later time.

If I am a Hospital employee, do I have to pay for the Instructor course offerings?

Yes. The fee for Instructor courses needs to be paid in full prior to the course date. All registration is completed online by visiting our Education Center webpage.

I am an employee and unable to register for a course using my Promo Code?

First ensure that you are using your campuskey@jefferson.edu (abc123@jefferson.edu) as your email address. Otherwise contact the Education Center at 215-955-7534 for assistance.

What if I need to register for a course that is listed online as Full?

Participants cannot be squeezed into a course if it is full. You will need to register for the next available course. The website is updated in real-time so if a seat opens up it will be posted.

Is there a grace period for expired cards?

No. Your completion card will expire on the last day of that month. If you choose to sign up for an update course and do not have a valid course completion card you must pass both the psychomotor and written evaluations on the first attempt and will not be eligible for remediation. If you are a hospital employee you will have to complete a renewal course 5 business day prior to your expiration to avoid suspension.

Do I need to be an Emergency Medical Technician to take the Paramedic course?

Yes. To be eligible, you must possess a current Pennsylvania State EMT certification. The certification must be valid and in good standing.